FAQ
Do I have to be on the property to receive a cleaning?
No, you do not have to be home to recieve a home cleaning. It's nothing better than coming home from a long day of work and entering your home all clean and shiny. All you have to do is make the request by adding it in your notes and or special request on where/who/how to pick up keys to enter your home. If you have any questions about this process don't heistate to give us a call at the office or client portal and we can guide you.
Does Nifty Pro Cleaner supply cleaning products?
Yes, Your Nifty Pro Cleaner will be equipped with all professional cleaning supplies. If you have a special solution that you will prefer to use that is ok as well. When booking an appointment it will be helpful to add the request in your notes.
Can I have pets around when cleaning is in progress?
Yes, You may have mild mannered and friendly pets around while the cleaning is in process. Nifty Pro Cleaner loves pets.
Pets are asked to stay in one area while the cleaning is taking place.
Don't forget to mention it in your booking notes as we a special treat for your pet!
How does hourly charge work?
We charge per hour per cleaner. For example, If you have a 2 bedroom and 2 bathroom and you need a estimate of a 4 hours cleaning, your cleaning will be complete in half the time with 2 cleaners at 2 hours. But, you will still be charged for 4 complete man hours of work.
Does cleaning service include organization?
Nifty Pro Cleaner offers this service under the customized package which will result in a free quote. It is necessary if you are not paying for organizing to put away as much clutter as possible.
I have pets and a lot of pet hair and dust. Do I need a deep cleaning?
Yes. Either you need an deep clean or a pet fee which adds on an extra man hour work of cleaning. Pet hair can be very tricky and will take extra time to clean. It is necessary to add on the extra time.
What should I do to prepare for my move?
If you are receiving a basic clean: Make sure that clothes and items are pushed to the side and not scattered on the floor. The extra pick will be considered deep cleaning or hourly rate.
Lower your indoor temperature to 65 degrees. As the cleaners clean it gets pretty hot.
If you smoke in the house, have a lot of dust, or pet hair, open windows to let home air out before the cleaning team arrives.
If you are in the home while cleaning is in progress, please be in a designated area while the cleaners are cleaning for your safety and the cleaners.
Pets should be in a designated area. This is for ours as well as their safety.
If you are not fully vaccinated, keep a mask on while within 6 feet of cleaners. Cleaners will wear PPE at all times.
Payments Accepted
We accept Master Card, Visa, and AMX
Cancellation Policy
While we understand that emergencies come up we try our best to meet the needs of our clients by rescheduling their cleaning date free of charge at least 72 hours before appointment. No refunds are distributed, only credit to the account once payment is made.
No charge for rescheduling within 72 hours.
$50.00 within 48 hours of cleaning.
$75.00 charge rescheduling same day.
No show will result in a $75.00 charge.
*You have 60 days to dispute any charge(s) to apply a credit to your Nifty Pro Cleaner account.
Payments:
To book appointments payment must be made to hold and confirm your time slot.